Job title: Customer Success Manager
Job type: Permanent
Emp type: Full-time
Location: Head Office
  • Financial Services
  • Mortgage Operations
Salary type: Annual
Salary: GBP £28,000.00
Job published: 04/07/2019
Job ID: 32059
Contact name: Kam Jassal
Contact email:

Job Description

Customer Success Manager / Mortgage Administrator – London 

Our client are an award winning, fast growing and well-funded mortgage brokerage with the grand ambition of making the experience of getting a mortgage simple, quick, and hassle free. They’re a small, diverse team of people using technology, design, and expertise to make a traditionally cumbersome experience smarter, faster, and more transparent. 


Submitting new mortgage applications on behalf of clients and their advisers 
Managing a personal caseload of mortgage applications, ensuring they progress to completion accurately, efficiently, and to the correct standards 
Working collaboratively with mortgage advisers to enable the most positive outcome for clients 
Capturing feedback (good and bad) so that they keep improving their products & service as they grow 
Suggesting ways to deliver an even better user experience 


Must have minimum 12 months mortgage administration experience

Excellent communication skills 
Ability to prioritise and work to deadlines with high levels of autonomy 
A passion for helping customers and an eagerness to learn new things 
Strong self-motivation with a keen eye for detail 
A level head under pressure and a great sense of humour. They’re a small team doing very big things, and that means moving (uncomfortably) fast sometimes! 


Basic up to £28k + Benefits 

As an early member of our customer success team, you’ll have plenty of opportunities to progress and define your own role and specialism as the team grows. 
Awesome teammates 
Learning and development allowance 
Regular team lunches 
Monthly socials 
Fully stocked fridge with snacks, drinks, and great coffee on tap 
Generous holiday allowance