Job title: IT Support Analyst
Job type: Permanent
Emp type: Full-time
Industry: Financial Services
Location: London, EC2
Job published: 17/02/2020
Job ID: 32194
Contact name: Ian Reseigh
Contact email:

Job Description

IT Support Analyst / 1st Line Support / Graduate Trainee (IT related Degree) – City, London

Recent graduates with an IT degree will be considered.

Up to £30k Basic + Bonus + Benefits (Dependent on experience)

A great opportunity is available for an IT Support Analyst to join a highly successful financial services company based in The City. You will be responsible for supporting users / network on a day to day basis as well as supporting the Chief Technology Officer with social media and digital marketing etc.

About the Job:

* Be the first point of contact for Users when it comes to resolving incidents and problems
* Report to MSP for more complex requests/ issues and actively engage to ensure solutions are delivered
* Contribute to polices, processes and procedures
* Install, maintain and support new applications
* Work to SLA thresholds for incidents and service desk requests
* Establish a good working relationship with users, proactively offering support on a day to day basis
* Keep up to date with advancements in technology
* Diagnose and resolve technical issues
* Monitor systems and performance levels
* Support Users on both hardware and software applications
* Provide support for mobile, desktop, laptop and printing devices

Required skills:

1+ years working on or leading a technical service desk for a MSP
High Standard of Incident and Problem management
Proven technical ability working for an MSP through relevant experience
Good organisational, time management and prioritisation skills
Strong written and verbal skills with the ability to produce clear and accurate documentation
The ability to communicate confidently and clearly to users both face to face and over the telephone
Able to travel across the UK as required to other company offices for the purpose of onsite support
Previous experience using helpdesk applications
Network trouble shooting
Good knowledge of Citrix /XenApp Server
Knowledge and understanding of TCP/IP, DNS, DHCP, Active Directory, Exchange and O365 administration


ITIL 4 Foundation
CompTIA Advanced Security Practitioner (CASP) IT
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) Windows 7
Microsoft Certified Solutions Associate (MCSA) Windows 8
MCSA: Windows Server 2012
MCSA: SQL Server 2012/2014